FAQ – Frequently Asked Questions
Last updated: 20/08/2025
1. What are the processing and delivery times?
Orders are prepared and shipped within 1 to 3 business days after payment validation.
Average delivery times are:
Metropolitan France and European Union: 8 to 10 business days
Rest of the world: 10 to 15 business days
2. How can I track my order?
You can track your package in real-time using our tracking tool here 👉 Order Tracking
Simply enter your order number and the email address (or phone number) used during purchase.
3. What payment methods do you accept?
We accept payments by:
- Credit card (Visa, MasterCard, American Express)
- PayPal
- Apple Pay / Google Pay (subject to availability)
All transactions are 100% secure thanks to the SSL protocol.
4. Can I return a product?
Yes. You have a period of 14 days after receipt to exercise your right of withdrawal.
Products must be returned in their original condition.
⚠️ Personalized items or items unsealed for hygiene reasons cannot be returned.
5. How to contact customer service?
Our team is available to answer your questions:
- 📧 Email: [email protected]
- 📞 Phone: 07 69 12 91 72 (Monday to Friday, 9 AM-12 PM / 2 PM-5 PM)